Water Damage in Fairfield County - Your Initial Call

5/31/2017 (Permalink)

Although water damage in your Bethel area home may have you feeling overwhelmed, Keri will calmly guide you through the process

Quick action is crucial when you are dealing with water damage. The severity of the damage to your home can increase within just a few hours. 

When they pick up your call, Keri and Bianca (our Brookfield, CT office staff) understand that you may be feeling overwhelmed, stressed, and a bit vulnerable. Our staff has the experience of taking hundreds of calls like yours each year and can calmly guide you through the process. 

Upon answering your call, we will gather the necessary information in order to determine what equipment and resources will be needed as well as the size of the crew to send. 

Some of the questions Keri and Bianca might ask are:

• Your name and phone number as well as email address


• If you are a renter or property manager, the homeowner's contact information


• Your home insurance policy information 


• The street address of the water-damaged home or business as well as the billing address


• When the water damage occurred and what caused it


• Whether there is electricity and heat available in the home

The following step will be for the office to schedule an appointment for one of our estimators to come to your home along with a crew to inspect the damages and formulate a restoration plan. They typically begin work immediately in order to minimize the water damage. 

The team at SERVPRO of Newtown & Southern Litchfield County are your Connecticut water restoration specialists. If you have a flood or leak, call us at (203) 743-5362.