Common Questions That Newtown Homeowners Have When They Experience Water Damage

6/17/2019 (Permalink)

When we receive a call from a homeowner who has had flooding in their home, these are the most common questions that we are asked.

How much does will my water damage restoration cost? 
Unfortunately, we cannot give an estimate on water damage restoration over the phone. However, we do provide you with a professional estimate after inspecting your home. Some of the factors that affect the restoration estimate are the length of time that the restoration will take, the equipment needed, the man hours required, any barriers or containment that might be needed and whether any demolition or removal of wet materials is required.

Will my claim be covered under my insurance policy?

Although we see hundreds of claims and might have a good idea of whether your water damage will be covered, only your insurance agent can answer that question.  Our office staff is very experienced in interacting with insurance adjusters and will work directly with your provider including submitting documentation.

What products might you be spraying in my home? 
When necessary, we may use SERVPRO's proprietary decontamination products on affected areas. This reduces that likelihood of microbial growth and sanitizes your home.  The most common product that we use is SERVPRO Oxide, an EPA registered chlorine dioxide based disinfectant and stabilizer. Our homeowner's appreciate that this product is safe for use on all surfaces and is not harmful to people or their pets.

Can I remain at home during the drying process?
The majority of our customers are able to stay in the home during restoration. There are cases in which the home is deemed hazardous due to toxic conditions, a lack of heat or structural damage. In these cases, your insurance company might pay for you to be temporarily relocated. 

How quickly can you get here? 
On average, we can have a team equipped and ready to begin the recovery process on your home within 2 hours of your call. 

How quickly does mold begin to grow after a flood?
Mold can start to grow within 24 hours, which is why it is important to get the water damage restoration process started asap. 

Do you have any other questions about the water damage restoration process? Give our office a call at (203) 743-5362.